Module 1: Introduction to ServiceNow

• What is Service-now?
• What is SaaS?
• What is PaaS?
• Browser supportability
• Logging in to Service-now
• Introduction to Cloud

Module 2: Basics of Administration

• User Administration
• Granting Roles
• Creating tickets and raising Requests
• Creating Menus
• Form Layouts and list layouts
• Introducing Applications
• Creating Modules
• Customizing tables
• Dictionary Entries and Overrides
• List Controls

Module 3: Advanced Administration

• UI Policies
• UI Actions
• Access Controls (ACLs)
• Dictionary Entries
• Email Notifications
• Import sets g. Data Policies
• Business Rules
• Client Scripts
• Transform Maps
• Scheduled jobs
• Loading Data of different Formats
• Creating incidents and change using record producers
• Creating Order Guides

Module 3: Customization

• Creating Custom Table
• Creating custom application
• Creating Fields and Menus
• Creating Workflows
• Approval Mapping ServiceNow Course Content
• Using other workflow activities
• Creating Service Catalog
• Creating Service Level Agreements and Operational Level Agreements

Module 4: Integrations

• Basics of LDAP Integrations for User Import
• Overview on Web Services
• Direct Web Services
• Transform Map Web Services
• Overview on MID Server Installation

Reporting

• Bar Charts, Pie Charts, List Reports, Pivot Tables
• Scheduling Reports
• Making Gauges

Module 5:  System Upgrades

• Needs for cloning and ways to implement
• New Releases
• New Features

Module 6: ITIL Process

• Overview on Incident Management
• Overview on Change Management
• Overview on Problem Management
• Overview on Knowledge Management
• Overview on Service Catalog

Module 7: Configuration Management

• Classes in CMDB
• Mapping Configuration Item to Asset Records
• Relating Configuration items

Module 8: Content Management

• Introduction to CMS
• Creating Sites
• Creating Pages
• Login Rules

Module 9: ITSM Modules Experience

• Incident Management
• Problem Management
• Change
• Knowledge
• SLA
• Service Catalog
• Customer Service Management
• Project Portfolio
• Contract Management
• Governance and Risk Compliance
• Demand Management
• Survey Management
• Service Portal

Module 10: Non ITSM Experience

• Integration with Monitoring tools – Nim soft and CASOI integration
• Data Migration Project : API or Manually data import
• HPSM to Service now
• Remedy to Service now
• CA to Service now
• LDAP and SSO Experience